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Being a helpdesk software iDesk 1.0 let the users to process
their daily support request. It enables to create a customer support center
where user can make eased communication and issue tracking between customers
and support staffs.
Features:
- Utilize cron schedule to run e-mail processing.
- Integrated with knowledge directory, download directory, and announcement.
- Staff job scheduler.
- Private massage among staff.
- WYSIWYG ticket editor.
- Predefined reply.
- Completely template driven.
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