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iDesk 1.0

Issues Management

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Being a helpdesk software iDesk 1.0 let the users to process their daily support request. It enables to create a customer support center where user can make eased communication and issue tracking between customers and support staffs.

Features:

  • Utilize cron schedule to run e-mail processing.
  • Integrated with knowledge directory, download directory, and announcement.
  • Staff job scheduler.
  • Private massage among staff.
  • WYSIWYG ticket editor.
  • Predefined reply.
  • Completely template driven.

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