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SupportWizard 6.0 is FAQ and issue-tracking software designed to elevate customer satisfaction, and enhance the efficiency of the service team.

Features:

• Graphical workflow is available that helps to control workflow.
• It consists of business rules engine which automates backend processes and interaction with other enterprise systems.
• Business rules Wizard.
• To configure enterprise wizard to automatically verify the login requests click Single Sign-On.
• Data can be import or export by enterprise wizard in standard formats.
• Automatic backup facility.
• Graphical charts, trend charts and reports.
• Alerts and Escalation.
• Self-registration facility.
• Automatic login and integrated chat.
• Incoming and outgoing e-mail integration.
• E-mail and automatic hot links, and HTML Editor.
• Attached Files, searching and sorting facility.
• Ticket links and multi-language support.

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